WM999 Privacy Policy – How We Protect Your Data

01 Who We Are

WM999 is an online gaming and sports betting platform designed specifically for adult players in Pakistan. The platform provides access to slots, live casino games, fish games, cricket and sports betting, esports markets and a range of promotional offers — all denominated in PKR.

For the purposes of this Privacy Policy, "WM999", "we", "us" and "our" refer to the operator of the WM999 platform. "You" and "your" refer to any individual who registers an account, visits the website or uses any feature of the WM999 service.

If you have any questions about how your data is handled, you can contact us at any time at [email protected]. Our support team is available 24/7 and will respond to privacy-related queries as a priority.

02 Data We Collect

WM999 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party payment processors when you make transactions. Below is a summary of the types of data we may collect:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required for identity verification and with your explicit consent.

03 How We Use Your Data

WM999 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your WM999 account, process your PKR deposits and withdrawals, and manage your betting and gaming history.
• Identity verification: To verify that you meet the eligibility requirements for using the platform, including confirming that you are aged 18 or above.
• Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, bonus abuse, account takeovers and other forms of abuse that could harm you or the platform.
• Customer support: To respond to your queries, resolve disputes, process complaints and assist with account recovery.
• Platform improvement: To analyse usage patterns, understand which features players find most valuable and improve the overall experience across the platform.
• Marketing communications: To send you promotional offers, bonus notifications and relevant platform updates — but only where you have opted in or where we have a legitimate interest and you have not opted out.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour and to implement deposit limits, self-exclusion or other protective measures when requested or required.
• Legal compliance: To meet our obligations under applicable law, including responding to lawful requests from authorities.

04 Legal Basis for Processing

WM999 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil our obligations to you under the Terms and Conditions, including operating your account and processing transactions.
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security and improving our services — provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time through your account settings or by contacting support.
• Legal obligation: Processing required to comply with applicable laws and lawful requests from relevant authorities.

05 Data Sharing

WM999 does not sell, rent or trade your personal data. We may share your information with the following categories of third parties only where necessary and under strict confidentiality obligations:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card networks receive only the transaction data required to process your PKR deposits and withdrawals. They are bound by their own privacy and security obligations.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive your identity documents when verification is required. These providers are contractually obligated to handle your data securely and use it only for verification purposes.
• Technology and hosting providers: Our platform infrastructure relies on third-party hosting and technology services. These partners process data on our behalf and under our instructions, and are not permitted to use it for their own purposes.
• Fraud prevention services: Aggregated or anonymised data may be shared with fraud detection partners to protect the platform and its players.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, courts or other authorities when required to do so by law or a valid legal order. We will notify you of such disclosure where legally permitted to do so.

All third parties with whom WM999 shares personal data are required to implement appropriate technical and organisational measures to protect that data and to process it only for the specific purpose for which it was shared.

06 Cookies and Tracking Technologies

WM999 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences and analyse how the platform is used. The main types of cookies we use are:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraudulent activity. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred payment method and display options so you do not have to re-enter them on each visit.
• Analytics cookies: Help us understand how players use the platform — which games are most popular, which pages are visited most and where players encounter difficulties. This data is used in aggregated, anonymised form to improve the platform.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing activity. These are only active where you have consented to receive marketing communications.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the WM999 platform. For a full list of cookies in use, contact our support team.

07 Data Retention

WM999 retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with our legal and operational obligations. The following general retention principles apply:

• Active accounts: Personal data is retained for the full duration of your account with WM999, including all transaction records, betting history and communications.
• Closed accounts: Following account closure, we retain core identity and financial data for a period necessary to comply with applicable legal and regulatory requirements, including anti-money laundering obligations. This period is typically several years from the date of account closure.
• Marketing data: If you opt out of marketing, your preference is recorded and retained so that we do not inadvertently contact you again. Your contact details will not be used for marketing after an opt-out is recorded.
• Support records: Customer support communications are retained for a reasonable period to allow for dispute resolution and quality assurance.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Your Rights

As a WM999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond without undue delay:

09 Children's Privacy

WM999 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 18. Registration on the WM999 platform requires you to confirm that you are 18 years of age or older.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the platform, please contact our support team at [email protected] so we can investigate and act promptly.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms, including WM999. For further guidance, visit our Responsible Gaming page.

10 Security Measures

WM999 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it from unauthorised access, loss, alteration or disclosure. These include:

• Encryption: Data transmitted between your device and the WM999 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data stored on our servers is encrypted at rest.
• Access controls: Access to personal data within WM999's systems is restricted to authorised personnel who need it to carry out their role. All staff with access to personal data are subject to confidentiality obligations.
• Fraud monitoring: Automated systems continuously monitor account activity for signs of fraudulent access or unusual behaviour. Suspicious activity triggers immediate review and, where necessary, temporary account restrictions.
• Secure payment handling: Financial data relating to JazzCash, Easypaisa, Raast and bank transfers is processed through secure, encrypted payment gateways. Full payment credentials are not stored on WM999's own systems.
• Regular security reviews: WM999 conducts periodic reviews of its security practices to identify and address potential vulnerabilities.

While we implement robust security measures, no online platform can guarantee absolute security. You also have a role to play — keep your account password strong and unique, do not share your login details with anyone and contact us immediately if you suspect your account has been compromised.

11 Changes to This Privacy Policy

WM999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable law. When material changes are made, we will notify registered players via their registered email address or through an in-platform notification, and will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically so you are always aware of how your personal data is being handled. Your continued use of the WM999 platform following notification of changes to this policy constitutes your acceptance of those changes.

If you disagree with any changes to this Privacy Policy, please contact our support team. If you wish to close your account as a result of a policy change, we will process your request and return any real-money balance to your registered payment method after applicable verification checks are complete.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way WM999 handles your personal data, our support team is available 24 hours a day, 7 days a week.

You can reach us through the live chat feature within the platform, or by emailing us directly:

For data access, rectification or deletion requests, please include your registered account email address and a brief description of your request. We aim to acknowledge all privacy-related queries within 24 hours and to resolve them within a reasonable timeframe.

You may also review our Terms and Conditions and Responsible Gaming pages for additional information on how we manage your account and protect your interests as a WM999 player.